Driving Digital Transformation for your Organisation
Amazon, Uber, Google, Facebook, Snapchat, LinkedIn, Twitter, were figments of the imagination 10 years ago. But in that brief time they have made the kind of digital transformation that has changed the way we all view and use technology.
Digital Technologies offer significant opportunities to established organisations with existing IT infrastructure. However, for many organisations, knowing how to make the transition to the Digital World and implementing and deploying a strategy to get there is a challenge.
The benefits that exist by transitioning to newer Digital Technologies far outweigh the challenges provided take the correct steps.
What opportunities do Digital Technologies bring?:
• Agility – Digital Technologies such as Cloud Computing enables organisations to move quickly and easily between sites and vendors without the need to invest in expensive infrastructure
• Automation – Many Digital Technologies incorporate complex processes, normally undertaken by highly skilled and expensive IT professionals, which can save money and time
• Customer and User Satisfaction – Digital Technologies generally make it very easy to do business and use systems that previously needed some sort of user-experience, as they are normally much more intuitive and often need little training to use
• Flexibility – Digital Technologies rely on economies of scale and use utility based models to enable organisations to very quickly scale up to meet demand when needed
• Global Reach –Quickly launch new services&products online in different geographical locations and use Social Media to market your goods and services without traditional expensive offices and infrastructure in each country
• Speed – New services and products can be released online within hours or days rather than weeks or months using Digital Technologies, this is especially relevant in retail where market trends are particularly important
• User Experience –Digital Technologies tend to offer a better user experience and are much more intuitive to how human beings think and work
Digital Technologies often disrupt the marketplace as they do not have the overhead of traditional IT systems. Within short space of time these new competitors can become a significant threat. For example, Uber to London Taxis, Purple Bricks to Estate Agents, Airbnb to hotels.
An Organisation’s Culture
This is most often the largest challenge to a successful transition to Digital Technologies. A new way of thinking is required based on a new business outcome. One size does not fit all and often-new skills need to be brought into the team. Resistance to change is normally high and it is important that Stakeholder Management is a top priority. Product and systems specialists tend to be the best people to drive the projects.
One Size Does Not Fit All
In our experience we often see organisations trying to get Digital Technologies to fit into traditional IT Strategies and this rarely works. A phrase we hear a lot is “we have an agreement with X Cloud provider so we only use their environment”. Whilst this might be right decision for smaller organisations we find being able to adapt and change as required is a major advantage and it de-risks the chances of a Cloud outage. Digital Technologies enable organisations to be fast and agile and this generally takes multiple Digital technologies vendors often from new vendors unfamiliar outside the Digital world.
Digital and Cloud Security
Traditional IT security struggles to work in Digital environments. Digital Assets, also, can be hard to manage and control and third party vendors can inadvertently let Cyber Criminals can gain access through third party systems.Digital transformation projects often require technology multi-disciplines to closely collaborate together, in ways not seen in traditional IT environments. If the team does not work well together this can lead to conflict, delays and ultimately the failure of the project. New types of Cyber-attacks which focus not on a Digital provider of services for example Cloud Computing have emerged. This means that whilst a Cloud Provider maybe fully operational DNS Servers are targeted, which in turn means you cannot access the Cloud Services. We would always advise to have multiple Cloud providers and the ability to move applications from one provider to another at short notice. There are number of new Security Digital vendors emerging, which offer an enhanced level of security. These vendors are often niche and not known, but are very effective at protecting Digital environments.
Control and Compliance
The flexibility & agility of Digital Technologies such as Cloud Computing means costs can spiral out of control and you are at the mercy of your Cloud Provider should something go wrong. The sheer number of options that a Cloud environment will have means that even small projects can be difficult to manage.
Cloud Digital would always recommend a “One View” approach for control and compliance across multiple Cloud and Digital environments as it is vital to ensure the complex becomes simple and easy to manage.
Digital Transformation - Where to start?
Most organisations use some sort of Digital technology either internally or provided by a third-party vendor. It is easy for different lines of business to implement their own Digital Technologies. This can cause issues around Compliance and Security interoperability difficulties with existing systems and significant unbudgeted spend.
We would always recommend starting with what is the “Business Outcome” i.e. what do Line Managers and Stakeholders what to achieve including the look and feel of the new digital application. Then start reviewing the existing technology. IT legacy systems may not be fit for purpose and this needs to be defined to see if legacy systems need to be re-engineered. There are many tools in the marketplace to help with this process from Benchmarking to Deployment and Management.
Resourcing Your Digital Team
Digital Transformation projects often require technology multi-disciplines, not normally found in traditional IT departments.Close collaboration across technology teams, which traditionally work in silos is key. Retraining and bring in new skills are required.
Choosing the right candidates, which fit within both the organisation and the project is key to ensure avoid conflict, delays and ultimately the failure of the project.
Cloud Digital assists in finding the right candidates or offering support and advice to existing team members as a key part of Cloud Digital’s work with our customers - we appreciate this aspect will lead to success or failure of a project.
Cloud Digital has a proven track record of working in partnership with organisations to advise, implement and deploy successful Digital technologies.
Our unique blend of process, technology and people enables us to help you make informed decisions which leads to successfully deliver projects and ensures your digital technologies are safe and secure.